Refund policy

Once we receive products from our suppliers, each order is carefully packed by LUMORA – The Witchy Den and dispatched to customers through local courier services. We record video footage of the items in each customer’s order during packing to document their condition before dispatch.

Before placing an order through our website or WhatsApp, please check that you have selected the correct products, sizes, and variations, particularly when purchasing clothing or footwear.

If we have made an error with your order, please contact us through the WhatsApp number or email address listed on our Contact page so that we can review the issue and assist you. Please include your order number, a description of the issue, and any relevant photographs.

We will not be held responsible if a product was damaged or lost through any transport process from us to you.